Clear your play area of any devices that use IR and cover (or move) any mirrors and see if that helps. Likewise, reflective surfaces and mirrors can mess with tracking for the same reason. However, if there are any other devices emitting infrared - such as cameras, television remotes and many more - in your play area, it might be confusing and interrupting the Quest’s tracking system. The Quest Touch controllers uses infrared lights on the tracking ring, which allow the headset to determine the controller’s orientation and position. Check for Reflective Surfaces and IR Signals To get past the tracking lost error and adjust the settings, you can continue through to Quest Home without tracking and use the basic 3DoF mode to go to Settings and make changes. Make sure you’re playing in a well-lit area and check that the tracking frequency option in the Quest settings is set correctly for your region.īy default, tracking frequency is set to auto, but if you’re having trouble then you can manually set it to 50Hz or 60Hz according to what’s used in your region. If you’re experiencing this error while playing at night or during the day while using lamps or other lighting, you may need to make some adjustments. Adjust Your Lighting and Tracking Settings Once they are all clean, see if the error persists. Use microfibre cloths to carefully and thoroughly clean the four cameras on each corner of the headset. Smudges, scratches and anything else obscuring the cameras can cause tracking problems and potentially cause the tracking lost error. Tracking is linked to your Quest’s cameras, and many people often forget to clean and take care of the four exterior cameras on the headset. You can use the limited 3DOF mode, described above, to access this setting while you’re getting the error. To clear you guardian history, head to the settings menu on Quest - under the guardian section, there’s an option to clear your history. Some our readers suggested that a build-up of saved guardians may increase or cause the Tracking Lost error, particularly if you’ve created and saved multiple guardians of the same space. As with other solutions this can sometimes work, but it’s not 100%. If you accept, the Guardian will be turned off, but you can quickly head back to settings and turn it back on, in effect resetting it. When you’re given the message about tracking being lost, Quest will offer to turn off 6DOF tracking so that you can keep interact with the platform, though only by tilting your hands and head. If not, it might be something else causing the problems, so read on.įor what it’s worth – even after messing with the tips below, sometimes you might need to restart the headset again for the following changes to take effect, so keep that in mind and keep rebooting where necessary. Overwhelmingly, we’ve found that restarting your Quest (properly powering off and rebooting, not just putting the headset into standby mode) should, in most cases, resolve the tracking lost error. We’ve updated the guide and added those tips in below. Update: After publishing this piece, we received loads of helpful comments from our readers suggesting solutions that worked for them. So while there’s no fix-all solution, we’ve put together this list of tips and tricks that have helped us overcome the strange error, ordered from what to try first up to the last resort. It’s not clear if there is a logical reason for the error or whether it’s just an increasingly common bug (or both). It’s also worth noting that (again, anecdotally) the error is appearing more frequently as time goes on (and new Quest updates roll out). The ‘Tracking Lost’ error often appears on Quest when you’ve turned the headset on or when it’s adjusting to a new environment, right before guardian setup.Īnecdotally, our staff and users online have reported encountering the error quite frequently, but there’s no definitive explanation or solution for why it’s happening so often. Are you frequently getting an error that says ‘Tracking Lost’ on Quest 2? Here are some things that might help.
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